Returns & Refunds

Returns & Refunds

Content:

Customer satisfaction is important to us. Please review our return and refund guidelines below.

Return Eligibility

• Returns accepted within 14 days after delivery
• Items must be unused and in original packaging
• Products showing signs of use cannot be returned

Non-Returnable Items

For hygiene reasons, certain hair products or customized items may not qualify for returns.

Refund Process

Once we receive and inspect your returned item, refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive damaged or incorrect products, contact us within 48 hours of delivery with photos and order details.

Return Shipping

Customers may be responsible for return shipping costs unless the issue is caused by our error.

Contact Support

For return requests or questions:
wigsprocessingteam@gmail.com